Shipping & Returns
We try our best to send out orders within the day we recieved an order notice. Look for shipping and item specials, however, most domestic packages are shipped with a $5 Flat Rate Priority USPS and international (non-US) are shipped with a $10 Flat Rate Priority USPS. Items heavier than 3.5 pounds or that cannot fit into a flat rate package will cost more. Your specific shipping options will appear in checkout bases on specials, your location and products. Download links will appear immidiately on your confirmation screen. All your info is saved and can be retreived anytime you come back to our store. See FAQs for common questions.
For general information and inquiries, please contact us via phone, fax, or e-mail:
Hours of Operation: Monday - Friday 9am-6pm PST
Phone: (877) RICH-FUN
Fax: (805) 543-0251
Ordering by phone:
877-RICH-FUN] Customer Service Monday - Friday 9am-6pm PST
email: info "@" richferguson.com
2. What is your return policy?
We will gladly accept returns of unused, unopened items for full refund or exchange of the purchase price of the merchandise less shipping fee within 10 days of your order receipt. Item(s) must be in resalable condition and have its original packaging. There will be a 25% restocking fee for items returned opened. Shipping charges are non-refundable. We are unable to accept any returns or exchanges after 10 days, sorry no exceptions. To obtain a Return Authorization Number (RMA) please contact us via email at sales "at" chiptricksonline.com or by phone at 1-877-RICH-FUN during Monday-Friday 10:00 am to 6:00 pm PST.
3. How do I return or exchange an item?
You may return or exchange the item within 10 days after your order receipt. Do not open the item. It must be in resalable condition in order to receive a full refund minus shipping cost back and forth. Contact our customer service to receive an authorization number for the items you wish to return or exchange. Please note that we cannot issue a refund for items returned without an authorization number. If you have any questions about returning or exchanging merchandise, please e-mail us at: sales "at" chiptricksonline.com or call us at: 1-877-RICH-FUN Monday-Friday 10:00 am to 6:00 pm PST. Include the authorization number with your return on outside the box, and wrap the package securely. For your protection, we recommend that you use Insured UPS or Insured US Postal when returning goods. Send the package to the following address:
Rich Ferguson Entertainment.
182 Loma Bonita Drive
San Luis Obispo, Ca 93401
We will handle your return/exchange promptly as it is received. Please allow at up to one billing cycle from the date of the return for credits to appear on your credit card statement or paypal account.
4. How do I cancel an order?
Once an order has been placed, it can only be cancelled by phone. Once your order has been packed and shipped from our warehouse (usually within 24 hours of your order) you may only return or exchange the item as set forth above, and are responsible for all shipping charges.
When you place an order and select a shipping method, costs are calculated based on the total weight of your order, and the distance from our warehouse to your shipping address. Our typical shipping and handling cost is $5.00 within the United States for individual orders from our sites.
Cutoff times for in-stock items are 12pm (NOON-PST). Any orders might not be processed until the following business day.
Once your order leaves our warehouse it is ultimately the responsibility of the shipping company to deliver your order to you on time. We are not responsible for nor do we have any control over carrier delays.
6. Copyright Notice
Copyright © 2010 Rich Ferguson Entertainment, All rights reserved. The material on the Sites may not be reproduced and may not be distributed, publicly performed or otherwise used in any manner, except with the prior express permission of Rich Ferguson Entertainment. You agree to not copy, distribute, upload and share intellectual material purchased by Rich Ferguson Entertainment. Any violations will be pursued to our legal abilities, including YouTube exposure, Torrent Site sharing, copying and selling dvds.
7. LIMITATION OF LIABILITY
You hereby acknowledge that you have read and understand the foregoing Subscriber Agreement and agree to be bound by its terms and conditions.